“I've had 2 HoseLink 20 metre reels with connectors and spray guns for a few years now and they've never performed up to expectations. The hoses never retracted fully without a lot fussing back and forth to get them to roll up evenly. The guns wore out early on the piece, and the replacement parts didn't stop the damn things from leaking while in use. The original Baic Starter Set lasted quite well, but the replacement one for the tap leaks. This is not a good product.”
Hi Jim,
Thank you for your feedback, and I'm really sorry to hear about the issues you've faced with your HoseLink reels and the Basic Starter Set. It’s frustrating when products don’t perform as expected, especially with something as essential as a hose.
Your experience with the retracting issues and leaking connectors is certainly disappointing, and I appreciate you bringing this to our attention. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. They would be more than happy to assist you with potential solutions.
We value your input and hope to make this right for you.
Best regards,
The Hoselink Team
Hi Jim,
Thank you for your wonderful review of the Basic Starter Set 12mm Green! We're delighted to hear that you find the set to have everything you need for a great hose and that you're experiencing the benefits right away. Hose Link truly is a game changer, and we're glad you're enjoying it!
If you have any further questions or need assistance, don’t hesitate to reach out.
Best regards,
The Hoselink Team
