“When mated with the hose connector and the tap turned on and under pressure there was a slight leak at the join. Was the same with both sets bought. O-rings were in place. This was never a problem with the older "green" connectors. (Which you don't seem to stock any more)”
Hi Ian,
Thank you for taking the time to share your feedback regarding the Universal Tap Connector. I'm sorry to hear that you're experiencing a slight leak when the tap is under pressure, and I understand how frustrating this can be.
If you could please reach out to the customer service team 1300 900 617 or send photo/video across hello@hoselink.com.au they can certainly look into this further for you.
Best regards,
The Hoselink Team
“My previous connector lasted well over 20 years as my tap is directly in full sun most of the day. I only recently acquired a new one because that's how long the other lasted before it started to leak. The new one is perfect and I hope I get another 20 years or more from it.”
Hi Alfred,
Thank you for sharing your feedback with us. I'm truly sorry to hear that you're experiencing leaking issues with the tap connector, despite replacing the rubber ring. That sounds really frustrating, and I completely understand your annoyance.
Your experience is important to us, and we want to ensure you're satisfied with our products. Please reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au. They would be glad to help you resolve this issue.
We appreciate your input and hope to hear from you soon.
Best regards,
The Hoselink Team
