“I have replaced the flow control lever and am happy that it works well, as it always has. It appears to be no different from the one that I had before. Possibly the material is better treated for UHV damage, and I cannot determine that at this point in time - only time will tell. I do like your products; i have two hose-reel systems now. They are very good quality, and your after sales service is excellent. Thank you.”
HI Allan,We are sorry to hear that you're still experiencing issues with your flow control connector. We would love to get this resolved for you. Could you please reach out to our customer service team on 1300 900 617. Kind regards, The Hoselink Team
“This is an interesting one. This is the second time I have replaced this arm as both of them broke at the base of the arm near the screw. I have had this flow controller for a number of years now, maybe 5 or more, and it worked well up until I replaced the arm this time. Over the years it has faded and gotten brittle due to the sun anyway this time when I replaced it the oval type grove that the base of the arm fits into the hose itself has perished a bit so the fit it no longer tight and the arm just moves and doesn't turn the ball cock inside to cut off the flow properly. Which is unfortunate as I really like using this controller and the whole Hoselink range. I have noticed that like Nylex and Gardenia they dotted to fade and break down over time with the sun, but we live in Australia and this is to be expected. The good news is that Hoselink have replacement parts so you can replace the bits you need to and not have to buy a whole new accessory. The zero kink hose I have is as good as the day I bought it and it de-kinks for me on cue every time and I love this as I have a 30m back yard so its a long walk back to unkink the hose but with the Hoselink zero-kink hose I just give it a twirl and bob's your uncle. So in closing I suppose replacing the arm twice might not be possible but we are talking several years so it doesn't mean I won't continue to buy Hoselink products, even though you pay a bit more, but as I love them and I avoid Nylex and Gardenia where possible. Stay safe and thanks.Cheers Ric Maguire”
“Wonderful Thankyou ,I am a Pensioner and everyone has been so helpful. My Purchases are great will be recommending you to all my friends and family. Stay safe Mrs. Irene Bright.”
“Hi hoselink. ..great service and excellent customer service. But once that have in the weather for a while they become brittle. And slightly harder to use. When retracting across any firmer surface they tend to snap. I suggest they could be made out of aluminium or stainless. Even if it’s cost more,,I have been careful,,but 3 have broken on me now. Cheers Glenn”