Hi John,
Thank you for sharing your feedback on the Hose Connector with Flow Control. I'm sorry to hear that you're experiencing issues with the flow control mechanism. We take product quality seriously, and your experience is important to us.
Please don't hesitate to reach out to our customer service team at 1300 900 617 or hello@hoselink.com.au so we can assist you in resolving this matter.
Thank you for your understanding.
Best regards,
The Hoselink Team
“These are decent connectors. You can replace the o-ring at the front and the on/off arm. But you can't buy the hollow ball valve in the centre or orings for the hose reciever in the middle, so if either of these give out, as mine did, you've got to buy a whole connectore.”
Hi Jonathan,
Thank you for your feedback on the Hose Connector with Flow Control. I’m sorry to hear that you experienced issues with the ball valve and the availability of parts. It’s understandable that having to replace the entire connector can be frustrating.
All of our connectors have a two year warranty, so, this happens in future, please reach out to the customer service team on 1300 900 617 or hello@hoselink.com.au.
Best regards,
The Hoselink Team
Hi Sharon,
Thank you for your review! We're glad to hear that your issue was swiftly resolved with the new Hose Connector with Flow Control. We strive for quality and appreciate your understanding when things don't go as planned.
If you need any further assistance or have questions in the future, feel free to reach out!
Best regards,
The Hoselink Team
