“Replacement for an older one that had failed 5+ years old, really impressed to observe that the new replacement had brass reinforcement in the exact spot my older one had broken at, nice to see continual improvements being made”
“My connector failed but this happened at least 5 years after purchasing my hose reel. I called for help to identify the correct parts to purchase. The lady who answered my call quickly identified the part which had failed and then also said that this particular part should not have failed and advised that a replacement part would be sent to me. The part arrived within a few days. I was so pleased and happy that this Australian business showed such outstanding after sales service. Thank you Hoselink.”
“I ordered the above and it arrived, very different to the existing one. I have reached out and sent photos to ensure the issue is not that I have ordered the wrong thing. Two weeks on and I am yet to hear from them other than to say they will be in touch”
Hi Janet,
Thank you for taking the time to provide your feedback. I'm sorry to hear that the item you received didn't match your expectations, and I'm sorry to hear you did not receive a timely response regarding your concerns.
We appreciate your patience, and we want to ensure that your issue is resolved as quickly as possible. Please feel free to reach out again to our customer service team at 1300 900 617 or hello@accessoryconnector.com, and we'll make sure someone addresses your inquiry promptly.
Thank you for your understanding.
Best regards,
The Hoselink Team
