“The product never arrived and I have sent an email to customer service (including Aus Post tracking info) to which no one has yet replied. The order was urgent and I emphasised this in my email). But, customer service can send me an email asking for my review?”
Hi Jade, We are so sorry to hear about this. We have had over 500 emails we are working overtime to respond to, so we are sorry about the delay in response. I can see from your account that you ordered on the 17th of Dec and we dispatched your order on the 17th of dec therefore it was with Australia Post from then. However we agree it should have arrived faster than that with express post therefore we will refund you the amount you paid for express. Kind Regards, The Hoselink Team
