“As I was assembling my product, realised I could not locate the split rings.Rang to inquire, greeted by a very friendly team member. Result: parts in the mail at no charge.That's backing your product!”
“The order I placed was obviously broken into two components, but there was nothing to say anything was on backorder. I could see I had placed an order for more items but initially only some of it arrived.It eventually all turned up and given the value of the order I was not going to pursue it.”