“I eventually worked it out, the issue was the visual pictures did not fully match the contents. The thick smaller washer wasn't clear where it goes on first inspection, it is a critical part and should have a better diagram for the 1st time user.Next time I will know”
“Following an email enquiry, the repair set was sent to me free of charge. The issue I had was answered efficiently and quickly. Well done Hoselink. One comment. The instructions for the kit could make it more clear ie in BOLD to be careful not to lose the small spring under the adjustable spray nozzle when replacing the washer. Which is what happened. Hoselink are forwarding that item to me as well. Free of charge? Of course.”
“My spray guns were leaking and not turning off properly.I went to the web site to order some replacements but they were shown as "sold out" (not "out of stock") so I ordered two of the other models.My wife couldn't use them due to severe arthritis.I then found that spare parts (plungers and "o" rings and washers were available as spare parts and ordered two sets, but the plungers didn't fit the spray guns.Not impressed.”
Hi there, We apologize for the inconvenience and frustration you experienced with our spray guns and spare parts. We understand that the leaking and improper shut-off were disappointing, and we regret any inconvenience caused.Regarding the availability of replacements on our website, we apologize for the confusion caused by the "sold out" status. We strive to ensure accurate and up-to-date information about product availability, and we apologize for any inconvenience caused by the incorrect indication.We also apologize for the issue you encountered with the spare parts not fitting the spray guns properly. We understand the frustration caused by this mismatch.To rectify the situation and provide a satisfactory solution, we kindly ask you to reach out to our customer support team with more details about the specific spray guns and spare parts you have. We will gladly assist you in finding the correct spare parts or exploring alternative options that better suit your needs.Kind regards, The Hoselink Team
