“I paid for installation. The bracket is wobbly. The hose jammed up within a week of installation. It remains jammed. The solution is currently being negotiated and it is being replaced, but although I paid for installation, the customer service person asked me to uninstall it and post it back. A 30m reel full of water. I regret my purchase”
Thank you so much for taking the time to provide us with your feedback. We truly appreciate hearing about your experience and we sincerely apologize for the issues you encountered.
It is disappointing to hear that the bracket was wobbly and that the hose jammed up so quickly after installation. We understand how frustrating it must have been for you. Please be assured that we are currently in the process of negotiating a solution for this issue, and a replacement will be provided.
Your dissatisfaction with the purchase and overall experience is deeply regretted. We strive to provide the highest quality products and excellent customer service, and we are disappointed that we fell short in this instance.
Kind regards,
The Hoselink Team
“Unfortunately my order somehow got misplaced and it took about a month for me to receive the hose. This was the first time I have ever experienced any sort of problem with Hoselink. For this one bad experience I have had plenty of great experiences including recently I ordered a spray wand and it unfortunately leaked at the connection. In contacting Hoselink there was no hesitation in sending me a replacement wand immediately which does not leak. Over the years I have purchased a number of items off Hoselink and have found their products excellent quality.10//10 for Hoselink.”
“I purchase 5m of extra hose to reach my plants. The 30 m hose reel is great but just several metres too short so the extra 5 m did the job. Of course a 10 m extension would be better.”
