“A prompt reply and replacement of item when concerns raised about its effectiveness.Have purchased many Hoselink products and consider their service to be most professional and recommend their products to any consumer”
“Hi, my name is John and I live in New Zealand and I purchased the complete online hoselink package about seven years ago. At that time Hoselink had a agency in New Zealand and there was no problem at all. The product has been completely satisfactory for the whole time we have had it, however this year my wife accidently dropped the hose on the concrete and the spray device on the end was damaged and we could not repair it. That was when the problem started. I got in touch with Hoselink online and they told me that the branch in New Zealand had ceased to exist and that I could not buy the piece required because they did not send parts to New Zealand. But with a little negotiation Hoselink solved the problem. I do visit Australia two or three times a year but only go to the Queensland area and their franchise is in NSW. I do have a bank account in Australia and in the end they said if I had a contact in Queensland they would send the article I required by courier post to them free of charge for me to pick up next time I visited Queensland. Now that's what I call service, and the way to solve a difficult problem which could have made the product I had bought virtually useless because of the unique attaching method. Thank you Hoselink for going above and beyond to solve a problem and ticking the box in customer relations.”
“These spray guns are excellent under most conditions but are vulnerable to being damaged by expanding ice during a heavy frost. Try to remember to remove the gun and store it under cover in regions that experience sub-zero temperatures.”
“Although the maintenance and lubrication was follow as recommended, it is disappointing to find out for the second time that a spray gun failed after two years. Warranty is for 12 months only.”
“I have this spray gun for every hose in my garden. It provides a large number of choices for the type of spray. It lasts forever and best of all, it doesn';t drip”
