“The part works really well and is generally well built but it has a fatal flaw, the wand is aluminium and connected to the handle with via a thread, the wall thickness of the alumium is about 1.2mm once the thread is cut the wall is 0.6 this is no were near strong enough . Mine broke there when dropped. Easy to fix with a slightly thicker say 2mm aluminium .”
Hi Geoff, I am sorry you have had this issue. We pride ourselves on the quality of our products so this is disappointing to hear. I will pass your feedback on to our products team to see if this is something that can be changed in the future, but if you can contact our customer service team on 1300 900 617 so we can look into warranty options for you.Kind Regards,The Hoselink Team
“The part works really well and is generally well built but it has a fatal flaw, the wand is aluminium and connected to the handle with via a thread, the wall thickness of the alumium is about 1.2mm once the thread is cut the wall is 0.6 this is no were near strong enough . Mine broke there when dropped. Easy to fix with a slightly thicker say 2mm aluminium .”
Hi Geoff, I am sorry you have had this issue. We pride ourselves on the quality of our products so this is disappointing to hear. I will pass your feedback on to our products team to see if this is something that can be changed in the future, but if you can contact our customer service team on 1300 900 617 so we can look into warranty options for you.
Kind Regards,
The Hoselink Team
“I think the title is misleading, in that the "super" part doesn't fit.I wasn't expecting something with the power of a Karcher, but I was expecting the jet to be a bit more forceful than a normal hose. Instead, it seems to be somewhat less.There is no disputing the normal Hoselink quality, But I think a more accurate name would be "Gentle Jet Washer"”
Hi Alan, Thank you for sharing your feedback on the product title and performance. It's important for us to receive constructive feedback from customers, and your insights are valuable for both the company and potential buyers.With this product, the pressure will be dependent on the water pressure you have at home therefore, results can vary but we will certainly pass your feedback through to our product team for review.It's good to hear that you still appreciate the quality of Hoselink products. Kind regards, The Hoselink Team
Thank you for taking the time to leave a review! I am sorry about this. We pride ourselves on the quality of our products, so this is disappointing to hear. If you contact our customer service team on 1300 900 617 or via email at hoselink@hoselink.com.au we can look at possible credit/refund option.Kind Regards,The Hoselink Team
“Absolutely Magnificanent - Cleaned Driveway, House, Rubbish Bins and the list could go on how versatile the Super Jet Washer is. Highly Recommend AA+++++ Hoselink's Customer Service and Delivery Outstanding AA+++++”
Hi Karen, Thank you so much for leaving us a review! We really appreciate your feedback and are so happy to hear you are enjoying your Super Jet Washer.Kind regards, The Hoselink Team.
“Firstly, I will say I am very impressed by the quality of my newly purchased hose reel. A worthwhile purchase. Thanks Hoselink. However, unfortunately I cannot say the same about the Jet washer. While the quality is there, the pressure isn’t. I had hoped the wide angle spray would have the same amount of strong pressure as my original $25 wand that I purchased from a major hardware store years ago. Unlike my original one, the mist is too fine to shift dirt and even bird droppings. Therefore, I will stick to using my original wand for cleaning my paths/paving. Two stars are only for the wand's quality. I do recommend the hose reel though!”
Thank you for your review David! I am pleased your love our Hose Reels as much as we do!! I am sorry to hear about the jet washer you purchased not designed for what you would like, we do have a 30 day money back guarantee! If you are not happy with this item, if you contact our customer service team on 1300 900 617 we will be able to resolve this for you. Kind Regards,The Hoselink Team
