“I wrote to see if there was a replacement wobble sprinkler was available as it was not listed on the webpage. I received a quick reply with a yes replacement is available, then I received the replacement super fast.”
“had to replace the head in less than 12 months but it's super easy dealing wiht Hoselink and getting a replacement part when still under warranty.
price and product is on par with other brands”
“I was delighted to receive in the mail the wobble sprinkler replacement head. My sprinkler must have been knocked but Hoselink replaced the broken part without any fuss and free of charge. Thank you and well done!”
“I bought this sprinkler as I am on tank water and low pressure. The top is made of cheap plastic and very thin, I have had 2 now that have been broken, certainly not by me. I would never buy one again”
Hi Cecilie,
Thank you for taking the time to share your feedback on the Wobble Sprinkler. We're really sorry to hear about the issues you've faced with the quality of the product. It’s disheartening to learn that it didn’t meet your expectations, especially regarding its durability.
We truly value your input as it helps us improve our offerings. If you're open to it, we would love the opportunity to assist you further. Please feel free to reach out to our customer service team, and we'll do our best to address your concerns.
Thanks again for your review.
Best regards,
The Hoselink Team
“Customer Services was excellent, from when you received my email asking how to order a replacement for a broken Wobble Sprinkler head. The reply was prompt and the offer of warranty replacement, was beyond my expectations.I told all my friends of the value of paying a bit extra for original product but follow up customer service was excellent.Delivery via Aust Post was as described and on time.Now, to my disappointment, the product sent was broken. It was packed in your warehouse that way.Funny first Customer Service person, said that it is very rare for them to break. So to receive a broken one seems to tell me, a fib may have been told.Lucky me the parts broken were different between the heads and I was able to get mine working again, by using parts from both.I assume you had a broken one returned and your Warehouse, mixed it with new products.Quality Assurance is the total product chain.Please review and fix this issue as all previous interactions with your products & company have been great.”
Hi Geoff, sorry to hear your replacement head arrived broken - definitely not what we expect. We will follow up with our warehouse team and ensure items are being packed safely and well to prevent this from happening. Kind regards, The Hoselink Team
“My sprinkler head broke accidentally, I contacted their helpdesk and a replacement part was provided for free of charge , fantastic back-up service and products .”
