Hi Rod, Thank you for your feedback and glad we were able to provide you with a replacement. Please let us know directly if we can be of any further assistance. Kind regards,The Hoselink Team
“It was a replacement for the previous control which began to leak after a couple of minus zero mornings. I was very appreciative of Hoselink's response. I was a little bemused by the hose attachment fitting as I would not have been able to fix it to the hose.”
“The fitting on the sprayer was broken when it arrived. I checked the wrapping package and the broken piece was not in it. ( I have taken photos to show this)This makes it look like it was sent out this way and not checked before been packaged.It sill works, but I am disappointed with the level of care when it was issued for packaging.To date I have always been satisfied with Hoselink products and have recommended your company to others, this was just a little bit disappointing.”
Hello Tony,Thank you for bringing the issue with the broken fitting on the sprayer to our attention. We apologize for any inconvenience this may have caused.We are sorry to hear your order arrived damaged. We assure you that our products undergo thorough quality checks before being packaged. However, we understand your disappointment, and we appreciate your understanding and patience in this matter.Rest assured; we are committed to resolving this issue for you. We have taken note of your photos, which will greatly assist us in investigating the matter further. We will be sending you a replacement piece to ensure that your sprayer functions properly.If you have any further concerns or require any assistance, please do not hesitate to contact us. We are here to help and ensure your satisfaction.Thank you for your understanding and continued support.Kind Regards,The Hoselink team.
