Thank you for your review Vicki! I am sorry you had this experience! I understand you had an issue with your leader hose and a replacement was sent free of charge along with instructions on how to replace. I will of course, pass your experience on to the team as we pride ourselves on our customer service so it is disappointing to hear!
Kind Regards,
The Hoselink Team
“The product and device was very good would have been helpful to have included instructions to install the leader hose and no video for install new leader hose. Worked it out from a video on repairing a leaky leader hose. Love the old hose reel though.”
“The product and device was very good would have been helpful to have included instructions to install the leader hose and no video for install new leader hose. Worked it out from a video on repairing a leaky leader hose. Love the old hose reel though.”
“We have bought lots of different hoselink products and they are all very high quality. But what makes hoselink really stand out is their amazing customer service! I contacted them as our dog had chewed the leader hose and I wanted to buy a replacement. Instead they sent us one free of charge even though it was in no way their fault! Can’t recommend them highly enough!”
“My German Shepherd puppy took a liking to the hose reel delivery hose. I took a photo of the damage and contacted the Hose Link Team (Heidi) responded with a quote for the replacement parts and instructions on how to fit them. Great product and fantastic Customer Service.Thank you.”
“i damaged a leader hose. hoselink replaced just charging me for postage. love the hoselink reel hose, hoselink is far superior to any other hose. i gave my daughter my about 10 year old hoselink hose, which still works perfectly. superior workmanship with all their products”
