“Initially loved them. Work best in summer, in full sunlight but unfortunately in only 2 years they are all filling with water & one no longer works at all. I expect theyre all about to fail. No idea where the water is getting in.
At the price I should have just rung the electrician & bought hardwired garden LEDs.”
Hi Shauna, thank you for leaving us a review with your feedback.
We are extremely sorry to hear about your solar lights, these should all be watertight with the relevant seals to prevent any water getting into the electrics therefore, we would be really interested to get some photos and see what has happened here.
If you are able to send these through to our customer care team on hello@hoselink.com.au, we will certainly look into this for you.
Thank you and we hope to hear from you soon.
Kind regards, The Hoselink Team
Hello Angela,Thank you for sharing your feedback on our Modern Solar Wall Light. We apologize for the inconvenience you experienced with its operating time. Our solar lights are designed to provide an operating time of 6-8 hours after a full charge in the sun.The fact that your light lasted only 2-3 hours indicates a potential issue. We encourage you to reach out to our customer services team, who will be happy to assist you in troubleshooting the light.Regarding the light's illumination, it is intended to emit a dim warm white light from dusk until dawn, Ideal for doorways, walls and fences.Please don't hesitate to contact us at Hello@hoselink.com.au or call us at 1300 900 617. We are committed to resolving this matter and ensuring your satisfaction with our product.Thank you for bringing this to our attention, and we look forward to assisting you further.Best regards,The Hoselink Team
Hi Michana,Thank you for taking the time to leave us a review, sorry to hear your solar light is now not turning on after night one! Definitely not what we expect!We can see that you have contacted us regarding this and a replacement has been sent. Hopefully this one has arrived and is working how it should!Of course, if you are experiencing any further issues, please let us know.Kind regards, The Hoselink Team
Hi Michana,
Thank you for taking the time to leave us a review, sorry to hear your solar light is now not turning on after night one! Definitely not what we expect!
We can see that you have contacted us regarding this and a replacement has been sent. Hopefully this one has arrived and is working how it should!
Of course, if you are experiencing any further issues, please let us know.
Kind regards, The Hoselink Team
Hi Philipp, Thank you for your feedback regarding the solar light. Solar lights indeed rely on sunlight to charge their batteries and provide illumination at night. During rainy or overcast days, the amount of sunlight available may be reduced, which can affect the performance of the solar light.This is a natural limitation of solar-powered devices, as they require direct sunlight to generate enough energy for optimal functioning. In situations with limited sunlight, such as during cloudy or rainy periods, the battery may not receive sufficient charge to last throughout the night.However, battery life and capacity is definitely something we can consider and test with future models therefore, we really appreciate you sharing your thoughts.Kind regards, The Hoselink Team
