“I have bought many items from HoseLink and all have been a great success apart from my free gift for Mothers Day. The solar jar light/crackle glass lantern looks lovely and I have left it in full sunlight to charge it for several days but it just wont light up. If there is something I'm not doing correctly please let me know I would love it to work.”
Thanks for taking the time to leave us a review, Janet. Sorry to hear your light isn't working. The light needs to be activated by pushing the button on the underside of the lid. If you have pressed this and it still isn't working, please call us on 1300 900 617 so we can help you resolve the issue.
“I haven’t used either product yet however the wrong colour hose was sent & when I emailed regarding how it was handle the customer service representative was abrupt & made an assumption concerning my inconvenience without any idea of my personal circumstances. Then feedback link ‘expired.’ I’m sure the products will live up to their great reputation.”
Hi Melanie, thank you for your feedback. We apologise for the inconvenience caused. We did not mean to make assumptions of the situation. We can see now the correct charcoal hose reel was successfully sent to the post office near you on the 6th of May, so if you have any other concerns regarding this order, please contact us directly. Thanks, The Hoselink Team.
