Hi Alison Thank you for your feedback regarding our solar lantern. We appreciate your comment on its lovely appearance. We designed it with the intention of creating a beautiful ambiance.We understand that you found it unsuitable for lighting a pathway. The primary purpose of our solar lantern is to provide a gentle and atmospheric glow rather than serve as a bright pathway light. We apologise if this was not made clear.Your feedback is important to us, and we will take it into consideration as we continue to improve and expand our product offerings. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.Kind regardsHoselink Team
“Overall experience has been extremely far from satisfactory. I had to get one of the two lanterns I purchased replaced as I had to switch the lantern off and then on again every night for it to work, now I find that the lanterns will only stay on for a couple of before turning off. We actually have other cheap single globe lanterns that stay on for some 8 hours and more.I am completely unsatisfied with these lanterns and would definitely not recommend them to anyone.Yours Bob Preston.”
Dear RobertThank you for sharing your feedback about your recent purchase of the lanterns. I'm sorry to hear that your overall experience has been far from satisfactory. It must be frustrating to encounter issues with the lanterns you purchased.Having to switch the lantern off and on every night for it to work properly is certainly inconvenient. Additionally, it's disappointing that the lanterns only stay on for a couple of hours before turning off, especially when compared to other cheap single globe lanterns that have longer battery life.Your dissatisfaction with the lanterns is understandable, and we apologize for any inconvenience caused. We always strive to provide products that meet our customers' expectations, and we regret that this was not the case for you.If you haven't already done so, I encourage you to reach out to our customer support team. They will be more than happy to assist you further and explore potential solutions, including a possible replacement or refund. Your satisfaction is important to us, and we want to make things right for you. You can make contact by either calling us on 1300 900 617 or by emailing us at hello@hoselink.com.auThank you for bringing this matter to our attention. Your feedback helps us improve our products and services. We appreciate your understanding, and we hope to have the opportunity to restore your faith in our products in the future.Best regards,Hoselink Team
“We are really happy with this purchase. We bought 4 to hang around our house and we take them camping with us when we take our van out. Very handy, easy to use and they look beautiful. Thank you.”