“Actually your extremely helpful Customer Service Staff Member Ryan was kind enough to provide the replace battery free of charge. The battery was very easy to replace and the light has been working perfectly since. Ryan advised me that the battery was not held as a stock item however the product team could source the item for me if required in the future for our other lights. I think it would be a great idea if replacement lithium batteries could be stock as standard and available to be ordered online through the Hoselink website.”
“I Love them! With no street lighting anywhere nearby they really enhance my garden and glow right through the night. It’s also great that the batteries last for years but are replaceable if needed.”
“So far rather frustrating. Your staff have been very helpful but they keep sending me the wrong battery. I sent a photo recently of the battery I needed ie. a blue round battery with plain metal ends. However they send me a battery with 2 leads attached to one end that does not fit the light in questionOf the 5 lights you sold us most are made to take a battery with leads but one does not. Please call me before sending any more. Thanks John Pratten 0419271272”
“I enquired about getting replacement batteries for solar lights I had purchased. The lights are really good, very bright and work well. I mentioned that I needed new flow control levers for my hose fittings and they got shipped immediately free of charge. What great customer service and such a good way to make an advocate out of me.”
