“very hard to open the back to change the battery which we actually damaged the casing doing so but yes the battery supplied under warranty fix the issue with the solar light.”
Hi Rodney Thank you for taking the time to provide feedback on our solar lights. We apologise for any inconvenience you experienced while trying to open the back to change the battery. We understand that this process should be user-friendly and hassle-free.We're sorry to hear that the casing was damaged during your attempt to change the battery. We strive to ensure the durability of our products, and we'll take this issue into consideration as we work on improving the design of the battery compartment.We're glad to know that the battery supplied under warranty resolved the issue with the solar light. Please let us know if there are any further issues and one of our team will get it resolved for you asap.Kind regardsHoselink Team
“The service from Hoselink from my initial email contact to receiving my parcel.was excellent. I inquired about my solar light not working, the problem was diagnosed in 24 hours and my battery arrived a few days later. Thank you for the great service.”
“Battery worked as expected. Fault was with the light which although, slightly out of warranty, Hoselink replaced at the cost of freight! Still a happy regular customer!”
“Hoselink kindly sent this to us free of charge. Seems the battery was not the cause of the problem.Husband got back to Hoselink who once again offered superior service and sent new solar light. All is now bright and beautiful and we are most grateful.”
