“The bed itself is good but Heals' service is not fit for purpose:
- it was delivered without the feet and this was only noted when I pointed it out to the people who delivered and assembled the bed; the feet were then posted to my home and another firm was appointed to come and fit them but they sent only one person who explained that this is at least a two person job. So, I'm still waiting for the feet to be installed.....
- it was delivered without the leather strap to lift the bedframe; instead of the leather strap attachehd to the bed in the Heals store (and despite an assurance from the slaes person that the bed comes with the black leather strap), it came with a cheap and cheap-looking polyester strap. this is still not resolved by Heals, 3 weeks later”
