“i cannot cast a review on what we had dilivered becauce of the condition it arravided in?? when the unit was unrapet to rebuild nearly every piece was damaged in someway and the men took it away because of the damage so no wardrobe , we now are waiting too see what you can do for ??? AT THIS TIME WE HAVE BEEN WAITING OVER 3 WEEKS TO SEE WHAT IS HAPPENING ///M J”
“Despite speaking to Heals customer services on numerous occasions by phone and email we have still not received the lights. They say they are still investigating. Terrible service. 2.5K of lights lost. Paid for months ago and still no sign of them.”
“Sadly this purchase/delivery has been very difficult and time consuming. I bought the table from the Outlet Store in Bicester on 13/6. Initial delivery arrived without fixing screws. DRS (Courier) and Heals blamed each other. Heals did suggest we put the table together ourselves! With a huge effort mainly on our part - one set of screws arrived. The wrong type of screw and incorrect number! Another delay while Heals sent more screws. Finally got it erected 11/7. No paperwork for the table from Heals - or apology! Had expected more.”
“I've ordered several big items from Heal's this year and this is the best quality one, it's a timeless item and it's built fine. The big issues is that, during my experience with Heal's, I've been through the worst customer support ever. Their delivery partner has been awful, in this instance, when they assembled the sofa they left the fabric at the bottom of it (where they screwed the arm rest and legs) just hanging down to the side. I've had to use tape to hold it up. This is not what should be expected of a £4k+ sofa. This was reported to Heal's and after two weeks I still haven't heard from them.
Edit to add: the leather pattern also has defects in several parts, again, reported to them and not what you'd expect for an item that took over 2 months to deliver and at this price point.”
“I was sent the wrong lamp, the portable version and not the table lamp ordered and pictured here.
Heal’s didn’t honour the sale price by replacing like for like and essentially said computer says no. They have ignored my email once I asked for a replacement rather than a refund.
This was a picking error by warehouse staff and I understand that mistakes happen but I shouldn’t be paying the cost of that mistake. I’m a long standing Heal’s customer but I’ll look elsewhere from now on.”
“Aside from the many issues we faced from the date ordered to delivery causing time and stress and the additional damage caused by the delivery team to the sofa cover and our wall and door frame (currently waiting several months for replacement cover to arrive) the seat cushions are also unsymmetrical: varying in size. We await to see how this will be solved. Aside from all these issues we do not recommend this two seated sofa - apart from the quality being substandard, the inclusion of the side cushions pivotal to the design, which take up a good chunk of the width seating space, mean you end up forced to sit towards the middle of the sofa (where the seat cushions end and the other begins) making it uncomfortable and an uneven and unsightly sitting experience and if you haven't had a very close and intimate relationship with the other person seated next to you beforehand, you find you will if you sit on the sofa together.”
“The rug itself is lovely and we're really pleased with it but the service from Heals was so awful . We ordered the rug in December 2005 and it got delivered in June 2006, very little communication, we had to email every two weeks to find out what was happening, it got delayed by months each every time we ask where it was. Customer services said they would refund us the delivery cost but that hasn't happened. Pretty rubbish service from a high and round and did not expect to wait six months for just a rug.”
“The review is of the lamentable display of poor service in every respect that this transaction involved.
The clock was never delivered and despite 4 calls and an email to this effect, Heals did nothing to respond.”
“I am not sure you want me to write a review. I ordered a Massa dining room table which is very nice. However when the delivery men set it up there was a damaged corner and his hand bled badly. I was told Heals would be in touch to either offer me a discount, a refund or a replacement. It was delivered on 22 May and today is 6 June. Other than acknowledging my order I have heard nothing except this request for a review. I tried the chat and was told by Annabelle in York that there was nothing she could do. I emailed and Rachel asked me to confirm my order after I chased for a response. When you’re spending £3000 for a table you hope to get a similar service. Hopefully this review will prompt some action.”
“Took around 4weeks to come and when it arrived there were a few scratches / it definitely did not look ‘box fresh’. Notwithstanding, having waited so long we paid for a handyman to install it. The plastic shattered as he was doing so. He said it wasn’t his fault - he hadn’t put significant pressure on it. Heal’s refused to refund me so I’m £250 out of pocket with nothing to show for it”
“the lights are fantastic- unfortunately Heal’s are not- terrible experience with Heal’s customer service expecting me to pay for there mistakes. Thanks to Amina - head of customer service- we will never shop at Heal’s again. AVOID”
“Beautiful design, but sadly arrived with the legs unfinished, and the under edge of the table top marked.
It has to be replaced, which is another long wait and a hassle - another day to wait in, amd more removals.”
“I am frustrated to receive this request to rate the barstool as the item was incorrectly manufactured and has had to be remade. (it was manufacturer error not Heals). HOWEVER, I am having to wait a further 3 months +, making it over 6 months est delivery from initial order. I paid 100% in full. Whilst the account representative updated me on the reorder, the fact that Heals cannot influence the manufacturer to expedite an earlier order date is very disappointing. It is a word famous manufacturer, but I would not recommend them - not even a gesture of apology has been received for their error.”
