“The desk lamp works as it should, but you sent me the wrong colour!
As you will see from the attached photo it is clearly not “berry” even though that was what I specified and what the accompanying note in the packaging said it was! How can this happen- are your packers colour-blind?”
“The bed is comfortable and good quality, but the delivery and assembly service was disappointing (as usual). I’d think twice before buying another large furniture item that requires their delivery and assembly.”
“The bed upholstery was installed wrong and therefore damaged. This is the SECOND time this has happened and is our second bed. The delivery and installation service damaged our floor, walls and ceilings. Appalling.”
“The set finally arrived carefully packaged and undamaged. However, I thought it wrong of Heals to accept my order well before Christmas knowing that they were out of stock at the time of purchse. I waited over two months to receive the goods. Very late for a Christmas present! Sharp practise on your part. Shame on you Heals.”
“The chairs we purchased from Heal’s in York are beautiful the customer service however was very poor. We spent over £2,000 on these chairs and once they’d had our money they didn’t care about after sales care. Wrong item delivered and left with copious amounts of packaging that we had to dispose of. Charged for delivery which should have been free of charge, but had to request refund.
Nobody answered emails with one staff member pointing out she’d replied to herself in error.
I wouldn’t purchase anything from this store again. Very disappointed and still awaiting collection and delivery of new chairs a month on!!!”
“Candles are great; Heals purchase and delivery process complete rubbish. Notified of delayed delivery several times; ordered before Christmas for Christmas but only just recently arrived!”
“You claim to care about my opinion but you’ve just asked me to send a review before you’ve even managed to send the product. You said it would arrive in 1-2 weeks. 2 weeks ago you sent the wrong product, which is still in my hall because you said it would be collected and it hasn’t been. Nearly 3 weeks after placing my order, I still haven’t received what I actually ordered, despite you requesting I review it.”
“The table is lovely and worth 5 stars BUT after assembly by the delivery team, the extension leaf did not line up. Also, Heals choice of delivery company (DRS) for this particular service, is poor. In brief the extension leaf was dropped, damaged a corner and also my floor. There was no apology from the team, they did not take responsibility and instead blamed Heals for a substandard product. What a shame. Customer services are involved and being helpful.”
“Gold version delivered but we ordered the chrome version. I have tried to get through by telephone to
Heals but only able to leave two messages and no one calls me back. Please could someone contact me on 07791110956.
Regards
Ruth Wallrock”
“Good quality lamp apart from the shade having dents in the lining
However after waiting 2 months for delivery for an item that was sold as in stock I doubt if I will buy from Heals again”
“Wonderful candles but pickup in store very poor. Staff misdirected us to different desks. Some staff were actively unhelpful. It made me feel as if my purchase was unimportant. I have been a regular supporter of Heal’s so very disappointed with this experience.”
“This desk lamp was delivered from the Heals store in York to my residential address in Dumont at Albert Embankment by the courier dpd on Wednesday 7 January 2026. But the circular base of the desk lamp was found seriously distorted into an oval shape when the package box was opened. The Concierge staff of Dumont said the package box had been delivered by dpd in a very bad shape. So the damage to the desk lamp was most probably due to mis-handling of the package box by dpd during transit. Heals offered a partial refund to me for keeping this defective desk lamp instead of a full refund for my return of the desk lamp. Anyway, I consider the partial refund as reasonable and the staff called Kate of the Heals store in York to be very helpful!”
