“The tala bulb is a great product. I have no criticism of this and I will continue to buy it. The problem is Heal’s who twice delivered the wrong one, failed to respond to emails and were very slow to act after I chased them on the phone. In fact I am still waiting for a full refund and probably have to chase them again.
All this hassle for a few light bulbs, all because of Heals. I wont be buying anything through them again.”
“The shelf was delivered with 2 very obvious damages. The installers left w/o pointing it out. Upon noticing the damage, I recalled the intallers immediately who were just at the exist of the house. After insisting, I was given a customer care email but took significant searching by the installer. I reported the fault w/o reaction for 10 days and had to follow up via email. Once I heard back, I was offered a delivery dates for replacing the unit which I could not make. No other options given. I had to email customer care again. In meantime I continuously received Heals' surveys and notifications w/o taking care of my delivery date enquiry. Overall a lot of administration, emails and hassle for a replacement without the offer of any compensation. I have to travel far from my home to where the unit is being replaced. There is no reimbursement for my travel costs nor the 6 hours travel time. A frustrating experience overall.”
“Awful experience , sales person sent lamp to outlet that closed months ago. 9 calls later the product arrived & was the wrong finish. Called customer service 9 times, who where worse than useless. Will never us g”
“This absolutely lovely but it took an age to come! I would have ordered something with a much shorter delivery time if i had either noticed or been informed!”
“extreamly bad experience,I ordered two lamps one arrived faulty,was replaced, which was also faulty, I returned both faulty lamps , was advised second replacement lamp would be checked before dispatched.Delivery date keeps on changing, was advised I would receive replacement two days ago still waiting,tracking page is still showing preparing for shipment. Very disappointed.”
“Shelving unit as appears in picture. Wide shelves to fit A4 folders.
First shelving unit delivered was faulty. Then didn't hear anything from shop for over a week and so had to chase them. clearly, redelivery had not been ordered, so had to wait almost two weeks for the next delivery - with the first shelving unit blocking my hallway. Expected better customer service from Heals - hardly any aplogy. However unit itself is fine.”
“The wrong bulbs were delivered. I emailed twice and was ignored. I had to call to get heal’’s to act. They have now collected the wrong bulbs, but I am still waiting for the correct ones, fours weeks after placing the order.
Tala bulbs are excellent, but I won’t be buying anything through Heal’s again.”
“A Jekyll and Hyde performance. Order was split into two deliveries, the first delivery was good with accurate dates and timely communication. The second delivery is late and has still not been delivered. I have wasted time waiting for the items to be delivered on the date I was given and the following day forecast dates extended by a week. The delivery date changed again after I contacted the company to understand what was happening and my fingers are crossed that they will be delivered in line with the latest forecast”
“Terrible experience, they sent the wrong bed model and the frame was not upholstered, still waiting for the covers to be sent to me after almost three months.”
“If I could give no stars I would. It was the worse decision ever to buy this sofa which was so badly made, that after a month of trying to get some response or resolution out of the Heal’s customer service team we eventually arranged for the item to be returned. As a long standing customer of Heals this was not what I was expecting. Furthermore we have had no compensation or even an apology for the inconveniences. They had our money, over £2500 for 5 months. and we were without a sofa for that length of time. We paid over the odds thinking we were buying from a trusted brand who would deliver both on quality and customer service and they failed on both counts with flying colours. Don’t waste your money. Sadly Heals is not what it used to be. See photos of the cushions that were clearly the wrong size for the frame. Hugely disappointing.”
“I would love to write a review of the Hansen coffee table but sadly our table ordered in June is still to arrive (it's now early December). I'm really looking forward to receiving it but do wonder whether I will order anything further from Heal's, given our poor delivery experience”
“Nice simple design, well made, seemed rather expensive (about £485 for five) compared with similar lights on offer elsewhere. Bought them as they were just right for rooms that I was redecorating, needed them quickly, and thought get them while they are available, save further searching. Was told not in stock at the shop itself but delivery would be quick and no problem, so paid for them. Nothing happened. Then told not in stock at the warehouse and delivery to Heals was delayed. Eventually delivered after roughly a month. They are still good lights, but not a good shopping experience with Heals, feel let down by false promises. Sorry but would not go back to Heals for anything else. Still have a bad feelings about it.”
“The sofa is comfortable and of a quality we expected. Delivery was prompt and the team bringing it in excellent.
There was a real issue in that we are still not sure that we got the right fabric. We paid extra for Smart Luxe velvet but the info we were supplied with the sofas (from heals not the supplier) contradicted our orginal sample. It took some time and some fairly unhelpful calls between Heals at RBM and the customer services to resolve (please be helpful not brusque for asking for update) . No real apology just the sofa was mislabelled. Made us feel wrong for querying it. Despite a quality product we were left feeling confused having spent over 5K on this and a matching Torin seater one. One of the team at RBM told us he could not speak to us about it again. This all took the gloss off a luxury purchase. We went back to Heals for these sofas as our previous one were so good. Our experience this time would make us think twice. This is a shame as some of the staff were brilliant. Here it appears their supplier was at fault in labelling but we were made to feel small for querying it.”
“Awful, awful experience. Never again.
No communication between purchase and delivery. I had to chase them to understand when it may be delivered.
First delivery brought the wrong bed. Second delivery brought the right bed but it was covered in tea and rainwater. Third delivery brought the right bed but the wrong feet. And one missing part. At that point, we gave up and accepted what was there. They have still not delivered the missing part so we are just putting up with what we have.
All this after spending £2.5k upfront and waiting twelve weeks for delivery. About as far from a premium experience as I can envisage.
Bed is ok (at least the pieces we have) but I would buy something similar from anywhere else other than Heals.
I’ll finish as I started. Never again.”
