“Incorrect seat fillings provided from
new. I have been waiting now since last October for the correct ones to be provided. How you dare ask me for a review when I’m in dispute with you defies belief.”
“Unfortunately the Heals Team was not able to build the bed and when trying it myself, there were no instructions and missing screws. 3 weeks after the complaint, they are still not delivered and hence I cannot recommend the supplier.”
“Great product. Shame it took 4 months to be delivered with constant communications from me. Was sold as available for Christmas. Got £50 compensation but only because of the constant communications. Very disappointing as Heal’s are not cheap”
“Terrible customer service and poor quality item. The Heal’s Brunel Freestanding Shelving delivered to me has a crack down the side panel. I am not surprised as it is paper thin. Very poor quality and disappointing after assuming Heal’s would be better than this. I am still struggling with their poor customer service being slow to get this sorted. I do not recommend buying from Heal’s - stick to John Lewis, the Cotswold Company or Barker & Stonehouse as alternatives - they sell better quality items and have impressive customer service unlike Heal’s who seem totally disinterested in acknowledging their faulty item.”
“still waiting for delivery, Super king size delivered and returned. Double (as ordered originally) still to be delivered.
Customer services very nice and helpful when approached”
“We are very happy with te Fermob light, however sadly the service from Heals was poor. We placed the order in November and the light arrived in March, with no communication in-between.”
“A fabulous table and bench which looks as good at home as it did in the shop. Our only complaint relates to the delivery team who assembled the table and bench - they were neither professional nor engaged but more importantly applied no care nor attention to detail when applying the feet protectors. After they left, we discovered that each of the felt pads (8) had been stuck down poorly, effectively incorrectly aligned. As a result our new wood floor is not protected and neither does it look great!
NB We have complained and simply requested 8xnew pads which we will apply ourselves. We look forward to resolution.”
“The shelving is fine, but during the two months awaiting delivery I was bombarded by marketing emails from Heals, usually several daily. I could not block this, because I was waiting for an email notifying me of delivery. The annoyance factor from this spam makes me unlikely to use Heals again.”
“The tala bulb is a great product. I have no criticism of this and I will continue to buy it. The problem is Heal’s who twice delivered the wrong one, failed to respond to emails and were very slow to act after I chased them on the phone. In fact I am still waiting for a full refund and probably have to chase them again.
All this hassle for a few light bulbs, all because of Heals. I wont be buying anything through them again.”
“The shelf was delivered with 2 very obvious damages. The installers left w/o pointing it out. Upon noticing the damage, I recalled the intallers immediately who were just at the exist of the house. After insisting, I was given a customer care email but took significant searching by the installer. I reported the fault w/o reaction for 10 days and had to follow up via email. Once I heard back, I was offered a delivery dates for replacing the unit which I could not make. No other options given. I had to email customer care again. In meantime I continuously received Heals' surveys and notifications w/o taking care of my delivery date enquiry. Overall a lot of administration, emails and hassle for a replacement without the offer of any compensation. I have to travel far from my home to where the unit is being replaced. There is no reimbursement for my travel costs nor the 6 hours travel time. A frustrating experience overall.”
“Awful experience , sales person sent lamp to outlet that closed months ago. 9 calls later the product arrived & was the wrong finish. Called customer service 9 times, who where worse than useless. Will never us g”
“This absolutely lovely but it took an age to come! I would have ordered something with a much shorter delivery time if i had either noticed or been informed!”
“extreamly bad experience,I ordered two lamps one arrived faulty,was replaced, which was also faulty, I returned both faulty lamps , was advised second replacement lamp would be checked before dispatched.Delivery date keeps on changing, was advised I would receive replacement two days ago still waiting,tracking page is still showing preparing for shipment. Very disappointed.”
“Shelving unit as appears in picture. Wide shelves to fit A4 folders.
First shelving unit delivered was faulty. Then didn't hear anything from shop for over a week and so had to chase them. clearly, redelivery had not been ordered, so had to wait almost two weeks for the next delivery - with the first shelving unit blocking my hallway. Expected better customer service from Heals - hardly any aplogy. However unit itself is fine.”
“The wrong bulbs were delivered. I emailed twice and was ignored. I had to call to get heal’’s to act. They have now collected the wrong bulbs, but I am still waiting for the correct ones, fours weeks after placing the order.
Tala bulbs are excellent, but I won’t be buying anything through Heal’s again.”
“A Jekyll and Hyde performance. Order was split into two deliveries, the first delivery was good with accurate dates and timely communication. The second delivery is late and has still not been delivered. I have wasted time waiting for the items to be delivered on the date I was given and the following day forecast dates extended by a week. The delivery date changed again after I contacted the company to understand what was happening and my fingers are crossed that they will be delivered in line with the latest forecast”
