“Love this lamp and bought it twice. But am surprised heals asked me to write a review as after 30years plus as a customer I had worst customer service ever on live service and when I raised a concern they ignored it then said they would write back and I never heard another word. So the lamp I love heals not so much”
“The angelpoise product is as expected but the delivery service was terrible for such a standard product
We had to wait 6 months for the bed
I asked for a fabric sample that never came
The bed was pre assembled so it wouldn’t go up the stairs The delivery men couldn’t get away fast enough
So disappointed in Heals this time”
“Absolutely disgusting customer service have never experienced anything like it have only just got a refund from may 1 stool missing and 1 stool damaged after a numerous amount of phone calls and emails finally got it sorted.”
“I bought both sofas at the same time. They were delivered within time, the 9 weeks, unfortunately there were problems with the gold cognac one, as the feet were added at home and ended up not straight.
I then experienced a nightmare with Heals customer service which has made me stop further purchases of furniture from Heals. A full nine weeks have passed before this matter was finally resolved. The contract fitter had to cut away excess material left under the place for the feet, and sort out from a box of replacement feet one that was decent, he suggested the manufacturer was in Italy and the feet were completed "by hand".”
“Very poor quality for the price. The first that was delivered immediately failed - the hanging rail fell in. Poor deliveery arrangements and slow responses from Heal's meant the replacement could not be delivered for six weeks. Overall, the carcass is flimsy, so unless it's placed on perfectly flat floor, the doors will not be in line. In the end I chose keeping it over the hassle of returning - especially as I'd bought the rest of the set to match. However, if I was doing it again, I would avoid.”
“The water came with a hole in it. Contract states if not happy with it can return within 14 days. After numerous calls insisted that someone came around to fix it!! Did not want it fixing just replacing. Eventually it was agreed we could replace it……. Still waiting for delivery!!!”
“The product on the floor was sold but not labelled that it’s already sold, payment was taken and the product offered was at a different price, I paid but the balance from first product was not adjusted and delivery still not scheduled for 3 weeks.”
“The voucher is obviously good but getting it was terrible. Having to get an actual voucher sent by post meant it was lost twice in the mail. Therefore the voucher did not arrive in time for it to be given as a Christmas present. Being able to get a digital voucher would have been so much more convenient and expedient”
“I recently purchased the Wallis Super King bed from Heal's, expecting the luxury and quality the brand is reputed for. Sadly, my experience has been marred by design flaws or possible incorrect assembly. The slats constantly dislodge, leading to unwanted noise and frequent adjustments. Moreover, my super king mattress doesn't fit properly, resulting in a messy appearance. For a product priced at over £2800, these issues are unacceptable. I had high hopes for Heal's, but this purchase has been a letdown. I urge potential buyers to think twice and hope the company addresses these concerns promptly.
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This review highlights the issues in a concise manner and should get the attention of the company.”
“Hi, the colour was lighter than I was expecting and not as deep green which was disappointing. I don't feel it matched the colour shown.
Kind regards
Jane
07812000580”
“We waited five months for this lamp as it’s delivery was delayed several times. Unfortunately the brass looked very bright and cheap when we unpacked it. Good design with poor quality materials.”
“All ok till the guys delivering the table ripped the thread on the table bolts. They accepted the fault, photographed the bolt and informed us that the table would be replaced by Heal's and we would be contacted. Four weeks later I had to contact Heal's who then wanted me to photograph the bolt and send, with details of the problem, to their office. They identified the problem in the first place and should have dealt with the issue without my intervention. An inspector has now arranged a visit to examine the table - I look forward to his visit and the outcome.”
“Don’t bother ordering anything fragile as they are incapable of packing it correctly. Purchased four cereal bowls and only two arrived intact. Asked for these to be refunded instead of which they « misread » my email two weeks later - and sent me another two which I then was to refuse on arrival. Not yet reached the stage where I can be sure these will be refunded. Rubbish.”
“The bench is fantastic. The service left a poor taste in the mouth. Poor communication and organisation. Was told three times the bench would be delivered and then it never turned up- after taking time off work to wait in for it. Finally arrived. The product is amazing. However, 3 months later I received a phone call asking me to book in a delivery date for the bench- which I’d already received. Unfortunately the experience would put me off buying from Heals again. I expected better from such a big company.”
“Item arrived damaged then, a member of the customer service team offered me an amount to keep but I was not sent confirmation of the amount. Then when I ring back they would not offer the same amount and would not take the item back either, therefore I had to accept a lower amount than what was originally offered. Staff in Customer Services are very rude.”
“I will never use Heals again, although my mattress is comfortable the customer service was absolutely diabolical - I felt that once you had my money - which was A LOT - you really didnt care. The wrong size was delivered and from there this appalling customer service just got worse and worse - totally inexcusable, I never received a proper apology, just excuse after excuse. I will be leaving a VERY NEGATIVE review on Trustpilot.”
“Good clock, but came damaged. By the time I realised it I had for a week so probably pointless trying to get a refund. The packaging was bent so I should have realised there was a small dot of broken glass and a scratch on the inside of the glass. Otherwise though I like it.”
“So many problems. Arrived and the wood for the inserts used was different to the main table wood so the inserts look terrible when pulled out. There’s a really terrible scuff mark too, so the table arrived damaged and not the right colours throughout.”
