“The bed received was not the measurements quoted on Heals website and are not UK standard size for mattress. Customer Services was nonexistent for helping to have bed removed. I waited in all day for removal and despite promise of date, had not even been booked in. Appallingly bad service. Still my complaint has not been resolved to V12 direct debit. Heals need to look into this and save other customers to trouble I have had and still having.”
“No space for a mount, checked the product spec in detail prior to purchase but just impossible to predict this issue. Now stuck with useless frames. John Lewis next time and going forward”
“Very disappointed with the level of customer service from Heal's. We were encouraged to place an order because the chairs were available only to discover that they were delayed, and then were reduced in the sale so we could have hot them more cheaply and just as quickly if we hadn't been encouraged to place the order promptly. The delivery was incorrect. Customer services are disjointed so every conversation with them had to start afresh. Not at all impressed.”
“Box was well packaged but arms scratched inside so no evidence of QC
Initial delivery was made outside of scheduled time and terminated
Heals customer service has been very poor with extremely slow communication. This was backed up by the sales person in the branch who didn’t have a good word to say about the service department or delivery company
Will think twice about making future purchases from Heals given the cost vs the customer care”
“I’ve brought furniture from Heals for years and my family before, although our console table was damaged on delivery getting a replacement was a problem, the Call Centre customer service was worse than dreadful, never again.”
