“I recently purchased the Wallis Super King bed from Heal's, expecting the luxury and quality the brand is reputed for. Sadly, my experience has been marred by design flaws or possible incorrect assembly. The slats constantly dislodge, leading to unwanted noise and frequent adjustments. Moreover, my super king mattress doesn't fit properly, resulting in a messy appearance. For a product priced at over £2800, these issues are unacceptable. I had high hopes for Heal's, but this purchase has been a letdown. I urge potential buyers to think twice and hope the company addresses these concerns promptly.
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This review highlights the issues in a concise manner and should get the attention of the company.”
“Hi, the colour was lighter than I was expecting and not as deep green which was disappointing. I don't feel it matched the colour shown.
Kind regards
Jane
07812000580”
“We waited five months for this lamp as it’s delivery was delayed several times. Unfortunately the brass looked very bright and cheap when we unpacked it. Good design with poor quality materials.”
“All ok till the guys delivering the table ripped the thread on the table bolts. They accepted the fault, photographed the bolt and informed us that the table would be replaced by Heal's and we would be contacted. Four weeks later I had to contact Heal's who then wanted me to photograph the bolt and send, with details of the problem, to their office. They identified the problem in the first place and should have dealt with the issue without my intervention. An inspector has now arranged a visit to examine the table - I look forward to his visit and the outcome.”
“Don’t bother ordering anything fragile as they are incapable of packing it correctly. Purchased four cereal bowls and only two arrived intact. Asked for these to be refunded instead of which they « misread » my email two weeks later - and sent me another two which I then was to refuse on arrival. Not yet reached the stage where I can be sure these will be refunded. Rubbish.”
“The bench is fantastic. The service left a poor taste in the mouth. Poor communication and organisation. Was told three times the bench would be delivered and then it never turned up- after taking time off work to wait in for it. Finally arrived. The product is amazing. However, 3 months later I received a phone call asking me to book in a delivery date for the bench- which I’d already received. Unfortunately the experience would put me off buying from Heals again. I expected better from such a big company.”
“Item arrived damaged then, a member of the customer service team offered me an amount to keep but I was not sent confirmation of the amount. Then when I ring back they would not offer the same amount and would not take the item back either, therefore I had to accept a lower amount than what was originally offered. Staff in Customer Services are very rude.”
“I will never use Heals again, although my mattress is comfortable the customer service was absolutely diabolical - I felt that once you had my money - which was A LOT - you really didnt care. The wrong size was delivered and from there this appalling customer service just got worse and worse - totally inexcusable, I never received a proper apology, just excuse after excuse. I will be leaving a VERY NEGATIVE review on Trustpilot.”
“Good clock, but came damaged. By the time I realised it I had for a week so probably pointless trying to get a refund. The packaging was bent so I should have realised there was a small dot of broken glass and a scratch on the inside of the glass. Otherwise though I like it.”
“So many problems. Arrived and the wood for the inserts used was different to the main table wood so the inserts look terrible when pulled out. There’s a really terrible scuff mark too, so the table arrived damaged and not the right colours throughout.”
“Worst experience I’ve ever received. I ordered 4 lamps - 1 arrived broken and 1 still hasn’t arrived after 8 weeks. Customer service hasn’t bothered trying to fix the issues. I’m still waiting for the 4th lamp and haven’t been given any indication when it will arrive. Worst customer service and quality of any furniture store in the UK. Would never purchase from Heal’s again.”
“One of the bedside tables is damaged, but I have had such a terrible time with customer services getting the damaged chest of drawers replaced that I haven’t even mentioned the damage - it’s not worth the many weeks of chasing so have decided just to live with the damage to avoid all the hassle”
“The chest of drawers was delivered damaged and it took many weeks, emails and phone calls (all initiated by me) to get a response from customer service whereby eventually a replacement has now been ordered - I won’t buy from Heal’s again.”
“I ordered this chest together with the matching wardrobe the beginning of March and I still haven't received the wardrobe. I was promised a two week lead time. The next promised date was June 6th. It has still not been delivered.”
“I purchased this chandelier on 01/03 with delivery time 1-2 weeks. After numerous calls and emails to customer service if finally arrived in the middle of April. Two shades out of six were broken.
I quickly notified the customer service and was told I will be getting another one and they will organise a collection of the old one afterwards.
Well today we have 27/05 and after nearly 3 months from my original order I am still waiting for my chandelier.
My original order is 1000512455 and the replacement is S120624.
On 18/05 I received another email from Heals that my delivery date will be between 9th and 23 of June. Looking forward to see my chandelier then. Maybe….”
