“The table is great, but delivery was a problem. We bought it in the January Sale and were told that it would be delivered swiftly. A few days later we got an email saying it wouldn’t be arriving until mid to late April, a delay of three months. Not good service.”
“Ordered two rugs and one was the wrong colour. Customer service level in returning the item was shockingly bad. Very disappointed and would expect more of Heal's. Quality of rugs also poor. Shop from Nordic Nest instead and delivery was within 5 days. I waited several weeks with Heal's!”
“Bought this light online, only to open the box and find it damaged. This was the same for the replacement item that was sent. So instead I went to the store to collect another replacement as 2 Heal's representatives stated they would check the item to confirm it was undamaged, but guess what, that one was damaged too. So another 2 weeks wait for another one to be ordered which, you've guessed it, was also damaged. Initial order date was 28th February, and I am.still waiting for a response to the complaint. Nice item, shame about the company's attitude.”
“Heals’ service utterly terrible from start to finish - 3+ months to deliver 2 bulbs with multiple attempts to co fact customer support? Easily the worst e-commerce experience CS I’ve had in 20 years and one that will ensure I never shop with Heals again, plus tell as many people as possible to do the same.”
“Product is wonderful.
Delivery company unhelpful and rude. When they could not deliver in their promised time slot tried to blame me when I could not accept an alternative delivery date,
Reluctant to shop at Heal’s again if the product needs to be delivered and you are still using the same delivery company.”
“The marble wasn’t seated properly (raised at one end, sunken at the other). There were multiple defects - took pictures and sent to Heal’s. Waited so long for the table, was offered and booked delivery 3 times - twice was then told it was cancelled / not in stock after taking annual leave to wait in for a delivery that never came. Heal’s blamed it on a new warehouse system being implemented. Eventually returned the damaged item and asked for a refund. This was granted minus the delivery fee of £75. Had to complain to get the delivery fee refunded as the item was delivered damaged. Terrible experience from start to finish.”
“The fitting is stylish and looks very good except that one of the pendant lights does not work. The nationally register firm of electricians installing it says that it is not wiring one of the 12 lights is faulty. This was reported to Heals at York on delivery. Nothing has been heard since.”
“The bed received was not the measurements quoted on Heals website and are not UK standard size for mattress. Customer Services was nonexistent for helping to have bed removed. I waited in all day for removal and despite promise of date, had not even been booked in. Appallingly bad service. Still my complaint has not been resolved to V12 direct debit. Heals need to look into this and save other customers to trouble I have had and still having.”
“No space for a mount, checked the product spec in detail prior to purchase but just impossible to predict this issue. Now stuck with useless frames. John Lewis next time and going forward”
“Very disappointed with the level of customer service from Heal's. We were encouraged to place an order because the chairs were available only to discover that they were delayed, and then were reduced in the sale so we could have hot them more cheaply and just as quickly if we hadn't been encouraged to place the order promptly. The delivery was incorrect. Customer services are disjointed so every conversation with them had to start afresh. Not at all impressed.”
“Box was well packaged but arms scratched inside so no evidence of QC
Initial delivery was made outside of scheduled time and terminated
Heals customer service has been very poor with extremely slow communication. This was backed up by the sales person in the branch who didn’t have a good word to say about the service department or delivery company
Will think twice about making future purchases from Heals given the cost vs the customer care”
