“The quality of the plates is great, but the customer service poor. When I was chatting to a friend about this, he mentioned the only time he had ordered there were similar problems and equally poor service - so clearly not an isolated incident. Will avoid going forward, there are much better retailers out there.”
“Looks nice but completely overpriced. Came in very environmentally unfriendly packaging, lamp shade had a strong chemical smell, and probably only cost £10-20 to manufacture”
“customer service here is a disaster. i ordered a tala chandelier in oct. it arrived with a broken bulb, called customer services and was told i can exchange in person and it was in stock. went into store and was told initially i cant exchange it because of the order number (order number S0017-00000895) . then i was told yes we will exchange it for u but sorry its out of stock. completely wasted my time.
when the replacement bulb arrived turns out the chandelier itself was faulty and i had to call customer service to get an exchange (S118503) on 11 nov.
its now dec and after countless emails of no replies and calls of which im waiting at least 20mins to get to someone on the line, only to be told they will get back to me. no one has. its as though heals just took ur money and flushed it down the bin. pls! i just want my chandelier!!!!!!!”
“After waiting several weeks, Verso wall lights sent and not pendants as odered. Returned within days, text received back from DPD in their warehouse 28 November, requested refund as sourced elsewhere, if hadn't called 9 December probably wouldn't of even received a refund. If was a new customer to Heals not a good impression!
.”
“Had to wait over a week for delivery .Item colour really different from website photos - doesn’t even look like natural .
Have phones Heals twice to collect and they haven’t arranged yet - their system is in chaos . Worst online purchase ever . Avoid .”
“Design is perfect however Item was badly damaged during delivery and - leg badly cracked . Delivery service never responded and customer service never responded despite photos and report sent within 1 hour of delivery”
“I ordered this light on 20/10/22 and is still waiting for my order to arrive. I followed it up with customer service several times. I’m still waiting for my product. Today is 10/11/22.”
“Bought the balance lamp to match my ceiling light and it looks good - hope it last a few years as cannot replace to bulb is a downside.
Also not happy review requests coming through at 4am !”
