“I will never use Heals again, although my mattress is comfortable the customer service was absolutely diabolical - I felt that once you had my money - which was A LOT - you really didnt care. The wrong size was delivered and from there this appalling customer service just got worse and worse - totally inexcusable, I never received a proper apology, just excuse after excuse. I will be leaving a VERY NEGATIVE review on Trustpilot.”
“Good clock, but came damaged. By the time I realised it I had for a week so probably pointless trying to get a refund. The packaging was bent so I should have realised there was a small dot of broken glass and a scratch on the inside of the glass. Otherwise though I like it.”
“So many problems. Arrived and the wood for the inserts used was different to the main table wood so the inserts look terrible when pulled out. There’s a really terrible scuff mark too, so the table arrived damaged and not the right colours throughout.”
“Worst experience I’ve ever received. I ordered 4 lamps - 1 arrived broken and 1 still hasn’t arrived after 8 weeks. Customer service hasn’t bothered trying to fix the issues. I’m still waiting for the 4th lamp and haven’t been given any indication when it will arrive. Worst customer service and quality of any furniture store in the UK. Would never purchase from Heal’s again.”
“One of the bedside tables is damaged, but I have had such a terrible time with customer services getting the damaged chest of drawers replaced that I haven’t even mentioned the damage - it’s not worth the many weeks of chasing so have decided just to live with the damage to avoid all the hassle”
“The chest of drawers was delivered damaged and it took many weeks, emails and phone calls (all initiated by me) to get a response from customer service whereby eventually a replacement has now been ordered - I won’t buy from Heal’s again.”
“I ordered this chest together with the matching wardrobe the beginning of March and I still haven't received the wardrobe. I was promised a two week lead time. The next promised date was June 6th. It has still not been delivered.”
“I purchased this chandelier on 01/03 with delivery time 1-2 weeks. After numerous calls and emails to customer service if finally arrived in the middle of April. Two shades out of six were broken.
I quickly notified the customer service and was told I will be getting another one and they will organise a collection of the old one afterwards.
Well today we have 27/05 and after nearly 3 months from my original order I am still waiting for my chandelier.
My original order is 1000512455 and the replacement is S120624.
On 18/05 I received another email from Heals that my delivery date will be between 9th and 23 of June. Looking forward to see my chandelier then. Maybe….”
“The table is great, but delivery was a problem. We bought it in the January Sale and were told that it would be delivered swiftly. A few days later we got an email saying it wouldn’t be arriving until mid to late April, a delay of three months. Not good service.”
“Ordered two rugs and one was the wrong colour. Customer service level in returning the item was shockingly bad. Very disappointed and would expect more of Heal's. Quality of rugs also poor. Shop from Nordic Nest instead and delivery was within 5 days. I waited several weeks with Heal's!”
“The wardrobe has been sat on my bedroom floor for well over a month (possibly two) with missing parts - I do believe Heals are dealing with this but nevertheless - I can’t currently comment as to the overall appearance.”
“Bought this light online, only to open the box and find it damaged. This was the same for the replacement item that was sent. So instead I went to the store to collect another replacement as 2 Heal's representatives stated they would check the item to confirm it was undamaged, but guess what, that one was damaged too. So another 2 weeks wait for another one to be ordered which, you've guessed it, was also damaged. Initial order date was 28th February, and I am.still waiting for a response to the complaint. Nice item, shame about the company's attitude.”
