“The furniture is very good. Delivery was very poor and tainted the experience. This was meant to be delivered, unpacked and packaging removed. It was left in its box.”
“The shelving is fine, but during the two months awaiting delivery I was bombarded by marketing emails from Heals, usually several daily. I could not block this, because I was waiting for an email notifying me of delivery. The annoyance factor from this spam makes me unlikely to use Heals again.”
“Shelving unit as appears in picture. Wide shelves to fit A4 folders.
First shelving unit delivered was faulty. Then didn't hear anything from shop for over a week and so had to chase them. clearly, redelivery had not been ordered, so had to wait almost two weeks for the next delivery - with the first shelving unit blocking my hallway. Expected better customer service from Heals - hardly any aplogy. However unit itself is fine.”
“The sofa is comfortable and of a quality we expected. Delivery was prompt and the team bringing it in excellent.
There was a real issue in that we are still not sure that we got the right fabric. We paid extra for Smart Luxe velvet but the info we were supplied with the sofas (from heals not the supplier) contradicted our orginal sample. It took some time and some fairly unhelpful calls between Heals at RBM and the customer services to resolve (please be helpful not brusque for asking for update) . No real apology just the sofa was mislabelled. Made us feel wrong for querying it. Despite a quality product we were left feeling confused having spent over 5K on this and a matching Torin seater one. One of the team at RBM told us he could not speak to us about it again. This all took the gloss off a luxury purchase. We went back to Heals for these sofas as our previous one were so good. Our experience this time would make us think twice. This is a shame as some of the staff were brilliant. Here it appears their supplier was at fault in labelling but we were made to feel small for querying it.”
“I will never use Heals again, although my mattress is comfortable the customer service was absolutely diabolical - I felt that once you had my money - which was A LOT - you really didnt care. The wrong size was delivered and from there this appalling customer service just got worse and worse - totally inexcusable, I never received a proper apology, just excuse after excuse. I will be leaving a VERY NEGATIVE review on Trustpilot.”
“The bench is fantastic. The service left a poor taste in the mouth. Poor communication and organisation. Was told three times the bench would be delivered and then it never turned up- after taking time off work to wait in for it. Finally arrived. The product is amazing. However, 3 months later I received a phone call asking me to book in a delivery date for the bench- which I’d already received. Unfortunately the experience would put me off buying from Heals again. I expected better from such a big company.”
“The table is great, but delivery was a problem. We bought it in the January Sale and were told that it would be delivered swiftly. A few days later we got an email saying it wouldn’t be arriving until mid to late April, a delay of three months. Not good service.”
“Product is wonderful.
Delivery company unhelpful and rude. When they could not deliver in their promised time slot tried to blame me when I could not accept an alternative delivery date,
Reluctant to shop at Heal’s again if the product needs to be delivered and you are still using the same delivery company.”
