“I spoke to customer service before buying to ask if the frame was walnut and what size the frame moulding was. Based on their incorrect response I ordered the frame which turned out to be softwood stained dark and a different size. I then contacted Heals to arrange a return and was told they would reimburse the full cost. But they still took the return postage cost off the refund even though they assured me they wouldn't. Pretty poor really.”
