“The instructions were completely wrong. It won't assemble as directed and needs an Allen key to undo a screw, then connect the pole to the base and then re insert the screw. Eventually I sussed this out and got it to work. I've contacted customer support to see what happens. One of the two I ordered had clearly been returned before as the packaging inside was very different. No compensation forthcoming as yet. Disappointing to,say the least.”
“Very disappointing item which I had to return. The item arrives in 3 pieces to assemble and I couldn't get the upright of the lamp to screw into the base. It just kept turning and turning despite being on an even surface. I arranged to return this and have received a refund. The returns process was very easy and Heal's staff were very helpful with this process.”
“I love the Orion lamp, infact it was love at first sight when I first saw it on Istagram. I use mine indoors, mostly in the living room and I love its slick look. I do however move it around the house. Being portable, I can place it in my bedroom and even in the bathroom to create ambient lighting while soaking in a relaxing bath.”
