“The pendant themselves are wonderful,although the customer service in replacing a faulty shade was exasperating. The replacement shade I received had the same fault as the first shade ( apature too small for long get fitting)
And eventually after giving my phone number, I received a call to discuss rectifying the situation as I felt I hadn’t been able to convey the problem effectively in an email.
I have now received the correct replacement shade and they look great.
I now have to organise the collection of the faulty shades for return which is added faff.”
