“I’m quite distraught to see so many scratches on the leather upon delivery. Heals sent out a specialist to review who confirmed that these are not part of the leather and are truly scratches from production handling. I am looking for the potential of an exchange given that this should not be the case for a product of this considerable value! I am a regular Heal’s customer and this is one of the first times I have felt truly let down by the company”
