“I did not receive my full order and I have not been able to contact customer service because there is no customer service phone number or clear way to reach someone for assistance. Please provide a way to resolve this issue and arrange for the missing items or a refund.”
Hi KBK,
Thank you for reaching out and I’m very sorry for the inconvenience and frustration this has caused!
While we no longer operate a phone support line, you can always reach our team directly at care@ketone.com, and we’ll be happy to assist you there.
To help move this forward as quickly as possible, I’ve also sent you an email directly so we can confirm the details of the issue and take care of the missing items or refund for you.
Please rest assured that we’re here to help and will make sure this gets resolved for you promptly.
“After useing Ketone-IQ numerous weeks, I found a noticable increase of energy for a short length of time each day.
I can't honestly say it had a positive impact on my memory. The reason I chose to try the product was to see if it would have a positive affect on my dimentia.”
Hi there,
Thank you for taking the time to share your experience with Ketone-IQ!
We're glad to hear that you noticed an increase in energy, even if it was for a short period of time. At the same time, we understand your disappointment that you did not experience the memory-related benefits you were hoping for.
As with many nutritional products, the effects of Ketone-IQ can vary from one person to another, and individual experiences may differ based on a variety of factors.
That said, we'd be more than happy to review your situation further and see whether your order may qualify under our 60-Day Satisfaction Guarantee. If possible, please send us an email at care@ketone.com with your order details and we will be happy to assist.
Thank you again for your honest feedback and for giving Ketone-IQ a try!
“I think it is a great product and have recommend it to many people, particularly those susceptible to dementia. I liked the old clear bottle better because I leave it out on the counter in my kitchen so I don't forget to take some periodically and the new solid orange bottle clashes with my kitchen decor and my wife complains. I had to throw away the last set of shots you sent as a promotion because it had Sucrolose as the sweetner which I understand is terrible for your gut bacteria. I'm glad to see you seem to be changing to Stevia and Monk Fruit for the sweetner. Please do not send me a reward of shots with the flavors that still have Sucrolose because it pains me to throw away a very good product just because of one bad ingredient.”
“I started taking Ketone-IQ twice a day during a busy season balancing school, workouts, and life, and it honestly made a noticeable difference. The energy feels clean and steady without the crash or overstimulated feeling from most energy drinks. I especially like it before workouts and long study sessions because the focus feels smoother and more consistent. It’s one of the few supplements that actually earned a permanent spot in my routine.”
“Remarkably, the Ketone-IQ helps my 98 year old mother navigate the world. She has a fair amount of dementia. After I give her half a dose, she speaks more, asks questions and makes comments about what is around her. It is a noticeable difference. I take half a dose myself every morning before my morning run. I believe I climb the hills more easily.”
“I don’t know how it works, but in the days when I don’t take my shot I can tell the difference. It allows me to lock in right from the start of each day.”
