“This cup is absolutely beautiful and still comes with all the features I love about hydro jug including rubber bottom, carrying handle and a straw that tucks away!”
“My order arrived quickly, but i noticed a flaw. I reached out immediately & they told me they'd send a new lid. About 5 days later, I received notice that they don't have replacement lids (apparently since it's holiday edition) so they could offer me a refund of 10% & keep it. Or I could mark it defective with a large/deep scratch in it, and once I showed them proof I'd made it defective, they'd send a new one (yet now they are sold out). Or I could return it for a full refund. So, now I'm out of ideal options. If I'd been told accurate information at the beginning (that they didn't have replacement lids for the holiday edition), I could've ordered a new one right then (since they weren't yet sold out) & sent this one back to them. Now they just keep telling me to choose a new color. (I wanted this color as it's not only a fun Christmas color, but also our school color & I plan to use it all year long, so it's a big bummer)”
