“The water bottle is great except I recieved it and it had a little dent/puncture on the side and the paint was chipped when I opened it. I was so excited since it arrived the day I was leaving for a trip and I got this for my trip I immediately ripped the tags off before doing a full inspection. It was when I was washing it I noticed it so I took a picture and then emailed customer service asking if I could do an exchange. They told me I had to do a RETURN, I wouldn't get reimbursed for my shipping and the tags/stickers need to be on it. Long story short, the communication wasn't clear (this was after several emails back and forth), weren't friendly and they won't exchange it because I took the tags off. I mean come on, you can see I reached out immediately after it was delivered. There was no way I had made this mark on the water bottle. I opened the package, ripped the tags off, then went to handwash it right after opening and noticed it when I was handwashing it.
Per their return policy, I can "return" it but if the tags aren't on it my return will not be accepted and then not only will I be out the money, I won't have a water bottle to show for it. So I guess I'll use my brand new dented and chipped water bottle.
Needless to say, the customer service has put a bad taste in my mouth which sucks because otherwise it's a great product. I will stick to Stanley. I'm sure they will come out with a new straw function soon enough.”
“I am very happy with my Hydrojug, it is sturdy and does not leak. I am a bit sad however because the lettering in the word "jug" has started to rub off and I've only had it a week. Other than that I really do like it and will continue to use/purchase them. Hopefully this was just a random flaw.”
