“This company is amazing! I was at my fun job on the weekend and like always I had one of my hydrojugs with me. A gentleman that was golfing came in and asked me if that was a Hydrojug. I said yes, He asked me if I liked it. I said absolutely. My only issue is my lid leaks and I showed him. He then proceeded to tell me that his wife was the marketing Director for the company and that he was going to get me a new lid. So we exchanged information and he told me that the lid would be coming lo and behold the next day I got an email telling me that my order had been placed. What other company would do that for you? You have a customer for life”
“The lid on my 40 oz traveler was broken while attempting to clean the slip up straw. There was not a purchase option on the website. I messaged the customer service team and they were able to send me an invoice for a replacement lid within a day of emailing. The lid arrived very shortly after I paid for it.”
“Twice my jug has been knocked over. From 18” or 3’…. The pull tab for the straw breaks off. Glad they sell the lid separately! But so far I am in for 2! Wish that design flaw could be improved”
“My lid got broken so I contacted customer service just to see if I could buy a replacement lid, they let me know that it was covered with warranty and sent me a new one right away. Very impressed with this company and their products.”
“My lid to my traveler tumbler kept squirting water out everytime I closed the lid so I talked with customer service and they sent me a replacement and I’m in LOVE with it now!!! The best cup. Love that the straw folds down.”
