“I’m sure the lamp will be stunning, when I eventually receive the base to it. A week after ordering, and 4 days after receiving the lamp, I still don’t know (and neither do Iconic Lights) when I will receive the base?!? I’m baffled as to why you would need to send a lamp out in 2 separate boxes? The customer service team were not massively helpful, 2 phone calls and still none the wiser. This was my first purchase and unfortunately my last.”
Thank you for your e-mail. We are sorry for the delay in your delivery. Due to the size and weight of this item it had to be shipped to you using two separate labels. Please be assured that the second part of your order is due out for delivery to you today 4/10/19. If you need any further information about this then please do not hesitate to contact our customer services department on the following e-mail
customerservice@iconiclights.co.uk
“Just went to assemble my new lamp only to find that we seem to be missing the poles and cables. We only have a shade and a base which look nice but definitely not what we ordered/expected.”
We are sorry to hear you are not happy with your purchase from us.
Please contact our Customer service team who will be more than happy to resolve this for you:-
customerservice@iconiclights.co.uk
“I was slightly disappointed in this lamp as my husband had to find another washer to attach the pole to the stand as the one supplied disintergrated when putting it together. Overtightening was not the problem just the weight. But once that problem was solved I love it!”
“Just went to assemble my new lamp which i ordered a while ago for my new property only to find that i seem to be missing the poles so i am left with just a shade and base which look nice but definitely not what i ordered.”
Our apologies for your item having missing parts.
Please contact our Customer service team who will be more than happy to resolve this for you.
customerservice@iconiclights.co.uk
