We are sorry to hear you are not happy with your purchase from us.
Please contact our Customer service team who will be more than happy to resolve this for you.
customerservice@iconiclights.co.uk
“Poor quality, lightweight materials. The 'tripod' does not actually function as a tripod, it merely resembles a tripod.. The big thumb screws do not actually lock the angle of the spotlight, they are merely decorative; a normal nut and washer adjust the tension of that. Poor quality chrome plating inside the spotlight. The Small Edison Screw (SES) bulb holder sits at a jaunty angle inside the canister.
You really do get what you pay for on this one. Not worth the hassle of sending it back, as the packaging is woeful and there is a good chance it would be damaged on the return journey.”
We are sorry to hear you are not happy with your purchase from us.
Please contact our Customer service team who will be more than happy to resolve this for you.
customerservice@iconiclights.co.uk
“Light has arrived on time. I have not opened it as it is a Christmas present and much easier to wrap as it is packaged. Will review properly after Christmas if required. Thank you.”
“It's a budget priced lamp and expect what you pay for. Damage to one leg (2 marks on it) should have been picked up by quality control before sending. Annoying but not worth sending back for. No instructions and incomplete fixings with ours which was dealt with, after photographing and emailing customer service and a phone call yielded the part being sent via post quickly. Would not order another one and would probably not order from them again.”
“Delivery was very quick and the lamp looked fantastic but unfortunately it didn’t work, I emailed the company and they were extremely helpful and sent me a new lamp immediately, fantastic customer service, I now have my new lamp which is in full working order and looks great, would definitely buy from them again.”
