We are sorry to hear you are not happy with your purchase from us based on your 2 star review. Please contact our Customer service team who will be more than happy to resolve this for you
customerservice@iconiclights.co.uk
“The pendant itself is lovely and makes the room look beautiful when switched on, however i feel the packaging let everything down...there was nothing in the box keeping the pendant secure, no bubble or air packaging so when taken out of the box i had to fix 11 of the crystals back on, which was quite fiddly. There was alot of visible finger prints on the crystals so i also had to polish before putting it up, which again was a pain.”
Thank you for your review, we are sorry for any inconvenience caused, we will look into the packaging issue with our supplier to see if something can be added so this does not happen again. If we can assist you any further with this order then please do not hesitate to contact our customer services department who will look into this for you
customerservice@iconiclights.co.uk
