Signature Mini Cheese Board Gift Box Reviews

4.5 Rating 4 Reviews

About IMP & MAKER:

Founded to curate food & drink experiences that will create exceptional occasions for our consumers, IMP & MAKER provides limited-edition, impeccably-sourced food from award-winning artisans. Hand-packed with love & curated in Lincolnshire by foodie Sarah Louise Fairburn, we are proud to be the gift, that our customers say, just keeps giving.

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Victoria M

Verified Reviewer

Incentivized

“I bought the Mini Cheese Board Gift Box for my Dad for Christmas and added a beautiful cheese board to go with it. Ordering was simple and straightforward and at no time was I under the impression that both items would be delivered separately. I ordered them together and therefor expected them to be delivered together. Unfortunately, the gift box arrived but the board did not. I was advised that it would arrive a few days later which would have been after Christmas so ruining the gift for my Dad. The gift box itself was very good and the contents were of a high quality and my Dad enjoyed them. It was just a shame that the processing let the company down. They were very efficient in refunding me the amount for the board and I cannot fault their customer service.”

Helpful Report

Posted 2 months ago

Thank you, Victoria, for taking the time to share such detailed feedback. We are really sorry that the delivery did not meet expectations, especially as this was a Christmas gift for your Dad and should have arrived complete and together. You are absolutely right to expect items ordered together to arrive together, and we understand how disappointing this would have been, particularly with the timing around Christmas. We appreciate you acknowledging the quality of the gift box itself and we are pleased your Dad still enjoyed the contents, but we do recognise that this does not fully make up for the experience. Thank you also for your kind words about our customer service. While we are glad we were able to resolve the issue quickly with a refund, we are sorry that the situation occurred in the first place and we are reviewing this internally to help prevent it happening again. We really appreciate your balanced and thoughtful feedback and hope we have the opportunity to deliver a seamless experience for you in the future. Team IMP

Posted 2 months ago

Lucy B

Verified Reviewer

Incentivized

“The recipients were delighted with their hamper and rang us to thank us immediately upon receipt. They described the contents and presentation as "top notch" and they were very happy to hear that we were supporting a woman-owned business. They said they would be ordering from you themselves in the future. Thank you for delivering such a great gift this Christmas.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear the recipients were delighted and that the gift supported a woman-owned business. It’s wonderful to know they’d consider ordering from us in the future. If you’d like any help with future gifts, we’re here to help! Kind regards, Team IMP & MAKER

Posted 2 months ago

Anonymous

Verified Reviewer

Incentivized

“Well received”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We’re thrilled to hear the Signature Mini Cheese Board Gift Box was well received. If you’d like any help with future gifts or personalised options, we’re here to help. Kind regards, Team IMP & MAKER

Posted 2 months ago

FLEUR C

Verified Reviewer

Incentivized

“Very pleased with quality of goods”

Helpful Report

Posted 7 months ago

Hi Fleur, We’re delighted to hear that you are pleased with the quality of our goods! Your satisfaction is our top priority and your feedback truly makes our day. Warm regards, Louise IMP & MAKER

Posted 7 months ago