We saw your message and we wanted to reach out.
Upon checking the tracking information of the PH004 filter you sent back, the package is still with the carrier experiencing a delay while in transit. Sorry, this is beyond our control.
Please check your inbox for the message we sent on October 17 regarding the refund of the PH004 filter.
Please send us a message in firstname.lastname@example.org if we can help in any other way.
“Love that the water coming out of my shower head is healthy! Haven't had any dry skin or hair ever since I started using the shower head with the filters for at least a year or two. It's great that refills for the shower head is available. Never want to be without the filters! Also love the lemon fragrance from the filters.”