We saw your message and we would like to reach out and help.
Sorry to hear that there are issues with the PH002.
We suggest taking the PH001/PH002 set out of the reservoir and taking the two filters apart. Please then ensure that the gasket is laying flat in the bottom of the PH001 filter. Place the PH002 so that the four cut outs of the PH001 line up with the protrusions of the PH002.
Push down and turn to the left. Then please insert your PH001 filter into the reservoir and pull on the PH001 to make sure that it is sitting evenly all the way around in the reservoir.
Hope this helps!
Please send us back a message in firstname.lastname@example.org if we can further assist you.
Posted 2 months ago
“I have experienced a huge difference in my showers and in my drinking water. I used to have bad acid reflux, but since I've been drinking alkaline water daily I hardly ever have a reflux event. My hair and skin feel so much better with my shower water filter too. This is also the most affordable way to do both and get amazing results!”
“I think the product is EXCELLENT. It filters extremely well. I have both the big and smaller filters which can be used in tandem. I haven't yet put on the smaller one because the water that I get from the regular filter is totally filtered-- odorless, tasteless (of anything other than pure, clean water). Also, the device itself (the glass cylinder, base, spout and top lid) are actually very attractive-- has a Scandinavian look. I'll make a suggestion. A friend of mine saw my unit and tasted the water, really liked it and bought one. I visited her recently and saw that her the water in her unit did not look as crystal clear as mine and I asked her if she had washed it thoroughly when she set it up and she said that she did. I then asked how she fills it and she pointed to a saucepan. When I looked at the saucepan I noticed food residue along the inside rim which when she looked at it said it must have been clam chowder. I suggested to her to clean the unit again (it's easy and simple to do) buy a gallon bottle of spring or filtered water (told her that it will be the last one she'll need), pour that water into the tank and THEN use that empty jug THEREAFTER to refill the unit and use that jug for no other purpose. She did that and her water is now crystal clean. This seemed like commonsense to me but I was happy to help her out.
To repeat, the unit is excellent, does not disappoint.”