“I absolutely LOVE my bamboo water filter! It’s a great purchase and I would recommend it to anyone looking to improve the quality of water they drink. Also is a great price and came in 3 days!”
“Was not as accurate as UPS tracking. Waste of money. I also felt like I had to purchase it because I couldn't find the optiom to opt out. I feel tricked.”
Hello Samantha,
We saw your message and we wanted to reach out.
The Route package protection covers for loss, damage, theft, failure of delivery etc of your order during shipping/transit. There is a off/on button you can click if you either want to avail or opt out the insurance before proceeding to the Checkout page. Sorry if that button was missed.
Please send us back a message in support@invigoratedwater.com if we can help in any way.
We hope that you are loving the filtered water from your pH RECHARGE Glass countertop filter.
Kindly,
Pam
Invigorated Water
Hi Lorrie,
We saw your message and we wanted to reach out and help.
Your order for the pH ON-THE-GO filter pouches was marked as delivered by the carrier on October 16 and the package was left in/at your mailbox.
Have you tried checking your mailbox or asked family members if someone has seen the package?
Please send us back a message in support@invigoratedwater.com and we'll be glad provide the shipping details of your order.
If you think that someone else may have taken the package after the delivery, you can star filing a claim with Route as you availed the package protection when you placed the order.
We look forward to hearing back and we'll help immediately.
Kindly,
Pam
Invigorated Water
