Hi Victoria,
Thank you for your feedback and happy to help!
Route Package Protection is the package insurance that will take care of replacement orders in case an order is received damaged, went missing while in transit or the package was lost after a delivery confirmation by the carrier. In any event that one of these happens to an order, claims can be easily filed through their website.
We hope this helps!
Please send us back a message in support@invigoratedwater.com if we can further assist you.
Kindly,
Pam
Invigorated Water
