We saw your message and we wanted to reach out.
We're sorry to hear of an issue with your pH PERFECT pH Drops Test Kit.
The pH PERFECT pH Drops contains Phenol Red which is an effective way to quickly and accurately test the pH level of water besides a digital pH test meter.
If you happen to be using litmus test strips, please know that these will give inaccurate, false readings as they are meant to test the pH in urine and saliva, not water.
Hope this helps!
Please send us a message in email@example.com for further concerns or questions with the pH PERFECT pH Drops and we'll be glad to help.