“I purchased the countertop filter which is indeed esthetically pleasing, but as another reviewer said, soak the filter overnight or you WILL have charcoal floating around in your water. There are two spigots; One produces a REALLY THIN stream when in use, and it takes literal AGES to fill up a 32 oz water bottle just to be clear. The other spigot is much less attractive (actually somewhat hideous looking) but will fill your bottle faster. If all you do with this filter is get single glasses of water, the thin stream spigot is your guy. ALSO. When you order anything from this company, be prepared to wait A LONG TIME TO RECEIVE YOUR ORDER. Ordered a replacement filter nearly two weeks ago, and still haven't received it.
When I called customer service, I got a voicemail to "leave a message" and someone would call me back. What?? Is this 1997? Please hire enough people to have a legit customer service department so I don't feel like I'm calling some start up that's operating out of their garage somewhere!”
We saw your message and we wanted to reach out.
We're so sorry to hear about the issues with your pH RECHARGE Glass countertop filter.
We only recommend soaking a new PH001 filter for 10 minutes and then run water through it for another 10 seconds while giving it a few good shakes then insert it into the reservoir. Fill the reservoir twice and discard this water and your water is good to go!
In case you see black particles in the water, this is the dust from the activated coconut carbon, and this should rinse though with proper prepping. We recommend doing a filter re-prep.
For the problem with the spigot, please send us back a message in email@example.com and we'll be glad to help until the issue is resolved.
Finally, our apologies that our phone Agent missed your call. Missed calls will be returned on the next business day on the order they are received.
We look forward to hearing back and we will help with the issues with your water filter unit.
Posted 2 months ago
“The filters were lost in the mail and I am told tough luck by customer service :-(”
“Just been using it a few days now, but I tested the water pH and it's a half point higher, the alkilinity went from 0 to 60, and the overall hardness has gone down. There is a significant taste difference! After a taste test of the filtered water, I spit out the tap water taste test because the chlorine taste was so intense in comparison! We use a Soda Stream to make carbonated water at home, and it's so much tastier now with the filtered water. It was a bit of a process to set up, but it certainly wasn't hard, and the unit looks very nice on the counter top. We're happy so far! I read some reviews about the spigot breaking, but our package came with an extra one so we've got back up in case, which was much appreciated.”
“I know this sounds silly, but I am pretty specific about my water. I can tell the difference between disani and smart water, aquafina etc. I think Minnesota has the best tap water I've had. Saratoga flat in a bottle but it has to be cold is the best bottled. Anyway, I'm very impressed and very happy with this water Invigorated. I use nyc tap and it's great water. Looks awesome on my countertop, I bought the wood version. Definitely 5 stars and I don't like writing reviews. Clearly water is important to me haha.”