St Lucia Fast Track Service - Arrival / Departure Reviews

2.3 Rating 3 Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

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Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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“Arrival could not have been easier. In and out of the airport in minutes, in April. Recommend.”

Helpful Report

Posted 4 months ago

Hi Jonathan, Thank you for your kind review! We're delighted your arrival was seamless and appreciate you recommending our Fast Track Service. We look forward to welcoming you back on your next visit to St. Lucia. Warm regards, The Isle Blue Team

Posted 4 months ago

“Nobody showed to greet us. There was also no line so would not have been worth it anyways. I would absolutely not recommend this was a complete waste of money.”

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Posted 5 months ago

Dear Benjamin, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with the St. Lucia Fast Track service fell short of expectations. While Isle Blue is not the direct provider of this service, we offer it as a convenience to our guests through a trusted local partner. We’ve already escalated your concerns to the service provider, and our experienced team will be reaching out to you directly once they’ve completed their review of the matter. It's important to note that Fast Track services operate much like an insurance policy—designed to provide peace of mind, especially during high-traffic periods. Customs and immigration wait times can vary greatly, sometimes moving swiftly, while at other times taking an hour or more. The goal of this service is to ensure a smoother, expedited experience when the airport is congested, though we acknowledge it should still include consistent meet-and-greet support regardless of queue length. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention so we can continue to improve the experiences we offer. Warm regards, The Isle Blue Team

Posted 5 months ago

“There was no representative waiting for us on arrival into St. Lucia.”

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Posted 7 months ago

Dear Andre, Thank you for sharing your feedback. We sincerely apologize that your airport representative was not there to meet you upon arrival. We understand how important a seamless arrival experience is, and we regret that we fell short in this instance. Please know that we have issued a refund for this service and are actively reviewing what happened to prevent this from occurring in the future. Our team will follow up with you directly to ensure everything is resolved to your satisfaction. We appreciate your patience and hope to welcome you again with an improved experience. Warm regards, The Isle Blue Team

Posted 7 months ago