Ricardo Reviews

3 Rating 1 Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

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Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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“The villa was too expensive for what it was. It had no charm, the living room was small and awkward shape, the furniture all looked like it was from Ikea. Even tho we had maid service, they did not replace the towels once nor the toilet paper, we actually ran out of toilet paper on the last day and had to make a run to the grocery store. There was not enough lounge chairs for each person in the house and the ping pong table needed to be replaced. There were missing screens in the windows and had lots of mosquitoes in our bedroom. Overall Ricardo is not a luxury villa as it doesn't have the views, the charm, the furniture, or the art to call it self that. It's clearly a commercial rental and the only acceptable reason for its high price was the cooking/cleaning/maid service. Our friends rented a much nicer Villa 5 minutes walking distance for $280 per night for a three bedroom and as a comparison made Ricardo absolutely not worth the price. I felt I was bait and switched by Blue Isle and will not be recommending this to anyone.”

Helpful Report

Posted 6 years ago

Good day Justin, Thank you for your review and comments. We are terribly sorry about your impression in your review. The initial feedback we had from you at your arrival was that the house was beautiful and you were very happy as stated in your email to us when we followed up. "We’ve arrived at the house and it is beautiful ! We are so happy. " We have forwarded your comments to the property manager for their review and to address the concerns you shared with us. We wish we had been informed of the issues that arose during your stay. We are sorry that we missed an opportunity to resolve any issues to your satisfaction. We thank you once again for sharing your experience as it allows us to ensure the property managers continue to improve on the guest experience. Have a wonderful day.

Posted 6 years ago