BE Grace 4BR Ocean View Villa Reviews

4 Rating 1 Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

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Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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“The villa was nice. Our butler Fiona was amazing. One thing I will say is that the discription of “grace bay beach” is inaccurate. Its water is not as nice as Grace Bay where Wymara hotel is situated. Also before I booked I specifically asked if there a lunch spot near by as we had kids with us, the representative from isle blue told me that there was a lunch restaurant 600 m away, which was also inaccurate. Had I known that there was no lunch within walking distance I would’ve booked another villa or prearranged lunch services.”

Helpful Report

Posted 5 months ago

Dear Matijana, Thank you for sharing your thoughtful feedback! We truly value your perspective and appreciate your kind words about the villa and Fiona’s outstanding service. She is indeed a gem, and we’re so pleased she helped make your stay more enjoyable. At the same time, we sincerely apologize for the discrepancies regarding Grace Bay Beach’s description and the nearby lunch options. We understand how important accurate information is when planning a trip, especially with children, and we regret any inconvenience this may have caused. Your experience has highlighted areas where we can improve, and we’re already reviewing our property details and team communication to ensure future guests have the most precise and helpful guidance. We’d be truly grateful for the chance to welcome you back and provide the seamless, well-informed experience you deserve. If there’s anything we can do to assist you in the future, please don’t hesitate to reach out - we’re here to help. Warmest regards, The Isle Blue Team

Posted 5 months ago