The Headland Villa 3 Reviews

1 Rating 1 Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

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Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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“Beautiful location, beautiful people. Unfortunately, villa was not maintained or ready for visitors. Vacation included maintainenace and requests to be moved villas due to safety and hazard concerns with last few days finally moved but still subpar accomodations and not at all maintained unfortunately. Attempted to advise company with promises to look into situation but no follow up or urgency even though pictures provided. Pictures appear to be on the beach, but villa requires some walking as it is not directly on the beach, there is beach access.”

Helpful Report

Posted 1 month ago

Dear Sana, Thank you for taking the time to share your feedback. We are sorry that the villa did not meet your expectations upon arrival. As soon as your concerns were brought to our attention, the property manager acted to minimize the disruption to your holiday by relocating you to a larger, higher-category villa at no additional cost for the remainder of your stay. They also arranged a complimentary private chef for two evenings as a gesture of goodwill, while our local team continued to support you throughout your stay. The concerns raised have been shared with the villa owner, and maintenance work has already been scheduled to address the issues identified. Regarding the location, the villa offers beach access but is not advertised as a beachfront property, and we will continue to review the listing to ensure this is communicated as clearly as possible. Thank you again for your feedback. It helps us continue to improve both our properties and the experience we provide to future guests. Warmest regards, The Isle Blue Team

Posted 1 month ago